Changing a password can feel like a finished admin task. With a lone worker app, there is another step: make sure the phone used for work is ready again. LoneApp signs you out everywhere after a password change. Sign back in on your worker phone before your next activity.
At a glance
- Use the work email recorded in your LoneApp account.
- Sign back in on your phone after changing the password.
- An existing activity or alarm does not stop because you reset your password.
Use the reset route for your existing account
Open LoneApp’s password-reset page and enter your recorded work email. If it matches an account, LoneApp sends a single-use link that expires after 30 minutes. Check your junk folder if it does not arrive; if necessary, ask your manager to check the address in Staff & invites.
Requesting a link does not change anything until you use it. Once you choose a new password, sign in again on the phone you use for activities. The reset route works for workers and managers.
If work is already under way, keep contact clear
A password change does not finish an activity, close an alarm or cancel its deadlines. Server monitoring continues, and a missed check-in still raises the usual alarm. Until you sign back in on your phone, you cannot resume check-ins and LoneApp notifications.
If you cannot restore access during an activity, contact your nominated responder through the agreed alternative route. Explain the access problem and follow your organisation’s instructions. Do not assume that being signed out has paused the response arrangements.
Practical example: preparing for a home-working session
Consider an architectural technician whose employer includes a planned solo home-working session in its lone-working arrangements. Before starting, he resets a forgotten password using his laptop, then turns to the drawings for the day.
The remaining gap would be his worker phone. He could open LoneApp there, sign in with the new password and complete the normal pre-start checks before beginning the planned activity.
If access still failed, he should raise it with the manager before relying on the app. The manager could agree what work may proceed under the assessed alternative arrangements, or delay the activity until the required contact system is available.
The lesson is to include the device used for check-ins in the recovery process. Completing a browser task is not the same as checking that the worker can follow the agreed routine.
Return to the normal pre-start checks
LoneApp’s worker guide asks you to check connection, location permissions, battery and your assigned responder. Confirm the activity and its timings. When checking in, look for server confirmation that the check-in was received.
HSE’s guidance for Great Britain says lone workers should understand their monitoring arrangements and be trained to use technical solutions. Include access problems in that briefing, alongside the normal start, check-in and finish process.
LoneApp does not replace risk assessment, safe working or employer response arrangements. A staffed alarm receiving centre is not included.
Add one line to your worker briefing
Next step: add a reminder to sign back in on the worker phone after a password change. Make sure staff also know whom to contact if access cannot be restored before their activity.